Landlords

Landlords


WELCOME

Whether you are a first time landlord or have owned rental properties for a number of years, Househandlers are here to provide you with an exceptional range of lettings and property management services tailored to meet your individual needs, all at extremely competitive rates.

Househandlers can help take the strain out of property ownership, find the right tenant for you and deal with property maintenance issues or emergencies.  We pride ourselves on our customer service and 99% of our landlords have come to us through personal recommendation from existing landlords.  We look to build strong and lasting relationships with both landlords and tenants and find professionalism and friendliness can successfully work ‘hand-in-hand’.

If you are looking to maximise your rental property’s potential and would benefit from our perspective and experience then look no further as that is what we do.

We look forward to hearing from you.

Gillian & the Team

WHY HOUSEHANDLERS?

Our agency has a well-deserved and strong reputation locally for providing both high quality lettings and property management services.  In fact, 99% of our business comes from referrals from our existing landlords who are happy to recommend Househandlers to family, friends and colleagues.

We offer a range of landlord services which can be tailored to meet your individual needs and can advise on all aspects of property rental and management, including legal and safety requirements, preparing your property for rental and types of property in demand.

We provide a customer focused, personal and friendly service at an affordable price, without the need for an expensive high street office, which allows us to offer our range of services at competitive rates.

We pride ourselves in our local expertise, in-depth knowledge of the market and dedication to our landlords and tenants.  Our small, friendly committed team are experienced in all aspects of letting to ensure a successful tenancy for your property and help you to make the most of your investment.

WHICH SERVICE IS RIGHT FOR YOU?

Services

from

FREE property valuation and advice on preparing your property for rent

Comprehensive advertising and marketing of your property

Accompanied viewings

Selection and interview of prospective tenants

Full credit check and tenant referencing

Preparation of Tenancy Agreement

Preparation of property inventory (additional cost)

Collection & lodging of security deposit with Deposit Protection Service (DPS)

Advising the utility companies of the new occupier and providing meter readings

Administer the agreed deposit refund at the end of the tenancy

Arranging check out of the property at the end of the tenancy

Rent collection and monthly landlord account statement

Regular property inspection & accompanying reports

Arranging contractors for repairs, breakdowns & interruption of services

Dealing with all tenants enquiries/issues on your behalf

Negotiation of tenancy renewal & issuing of any notices (if required)

Organising property maintenance before, during & after tenancy

Providing support and advice to you throughout the tenancy

Tenant Find

6%

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NO

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Tenant Find Plus

8%

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Full Management

10%

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LANDLORD CHARGES

Our Charges:

Tenant Find Only  – 6%+vat of the annual rent. Payable at the start of the Tenancy.

CURRENT SPECIAL OFFER – TENANT FIND ONLY – FIXED FEE OF £540 including vat.

Let us find your tenant for this low fixed fee. Pay nothing until the tenant is found and benefit from all our rigorous tenant checks and services which make up our Tenant Find Only Package.

Then…. for complete peace of mind and  no hassle add our Full Management Service for a low 4% +vat per month of the monthly rent.

Tenant Find + Rent Collection – 8%+vat – collected monthly.

Property Management only – 4%+ vat – payable monthly.

Full Management (Tenant Find + Rent Collection + Property Management)   – 10%+vat – collected monthly.

Here’s an example:

Monthly rent is £1,200.

For Fully Managed, in other words, you hand the keys to us (we find your tenant, collect the rent each month and manage that property):

We will charge £144 per month.

Or

If you only want us to find a tenant for you and you do the rest of the work then it’s

a one off fee of not the normal £864 but £540 when you take advantage of our current special offer!

 

Renewal Fees – we do not charge a further fee if the tenant renews their tenancy agreement. We charge an administration fee of £100+vat to cover the renewal negotiation and processing of the documentation.

 

There are some additional, non-optional fees and charges which are payable irrespective of the level of service you choose:-

Inventory & Check In Fee – £170-£220 (dependent on the number of bedrooms, size of property and whether it is furnished or unfurnished)

OUR LANDLORD GUIDE

Accurate market appraisal

Having confidence in your letting agent is vital. Our appraisals are based on our extensive local knowledge. We do our research, utilizing various on-line tools and always provide evidence on how we have arrived at a valuation.
Keeping you Informed

The right agent will make a difference to your “landlord experience” Communication between the landlord and agent are vital. We give you feedback and advice at least weekly. We regularly review the marketing of your property and the progress of the let with you personally. Our job is to find the right tenant and to protect your interests.
Presenting your property

We provide advice and guidance on how best to present your property to your target tenant market.

Ask for our tips on property presentation!

 

Take Care of The Safety Issues

Don’t get caught out by the legislation! We can take care of all these requirements including gas safety certificates, electrical safety inspections and legionnaires legislation.

See “ Safety Matters” below for more details.

 

Legal Matters

Ensure the legals are taken care of, speak to us about any of the following important issues:

Right to Rent legislation – under recent government legislation it is your responsibility as a Landlord to ensure the tenants living in your property have the legal right to live in this country. Our service ensures the necessary checks are made on your behalf.

Security Deposits – required, by law to be registered with one of the governments schemes, called “protecting the deposit”. We take care of registration, holding and protection ensuring there are funds there at the end of the tenancy should the tenant have caused damage to the property for example.

EPCs (Energy Performance Certificate) – required by Law, last for 10 years and have to be carried out by registered domestic energy assessors. We can arrange the EPC from one of our trusted assessors.

Inventories – why you should have one, even if the property is unfurnished! It’s a crucial document if there is a dispute after a tenancy over property damage. Talk to us about what they should include and who we think should do them.

Professional cleaning – vital to ensuring the property is handed to your tenant in the condition you expect it back.
househandlers have an in house professional cleaning service for our landlords.
TAXATION

When making the decision to let your property, it is important to understand the tax implications that such an investment creates.

Any profit made from your rental income is taxable after deductions for “allowable expenses”.

Are you living abroad and therefore classed as a “Non Resident Landlord” for tax purposes? We can help you register with the Inland Revenue to allow us to pay your rent to you without deducting income tax.

Contact us for more information on this important subject.
SAFETY MATTERS
Gas Safety
It is the responsibility of you the landlord to obtain a Gas Safety Certificate from an appropriately registered gas engineer for your property (if you have gas appliances).

We are happy to arrange this for you. As a househandlers Landlord you will benefit from our bulk buy discount. Just ask.

Electrical Safety
Under the Electrical Equipment (Safety) Regulations 1994 and certain other regulations, electrical appliances, equipment and electrical installations/wiring provided in tenanted premises must be safe.

We take electrical safety very seriously and although not legally required we strongly recommend Electrical Installation Testing. Talk to us about why.

Fire Safety
The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 & 1993) provide that specified items supplied in the course of letting property must meet minimum fire resistance standards.

Again we can advise on how to determine what is acceptable and what is not.

Window Blind Cord Legislation                                                                                                                      A recent change requires that all cords are able to be secured and not presenting a strangulation risk should a child get them tangled around their neck.

Smoke Alarms & Carbon Monoxide Detectors
With effect from 1st October 2015 there is now legislation requiring smoke alarms to be fitted in all tenanted properties on all floors.

Carbon monoxide detectors are legally only required in tenanted properties with solid fuel or oil fired heating, however, it is our policy at Househandlers to make our landlord properties as safe as possible and we therefore recommend the installation of carbon monoxide detectors in all properties.

PROPERTY MANAGEMENT

When you choose us to Property Manage we ensure your property is looked after when you aren’t there.

We take a two pronged approach to Property Management – both reactive and proactive.

  • Reactive Property Management- The peace of mind for you the landlord and the tenant. We are there when the unexpected happens and an immediate response is needed.
  • We are the tenants’ first point of contact should they have any problems or need any property repairs. We agree a limit of expenditure with you, usually £200 which means we will deal with any repairs up to that value. Anything over that amount we will consult with you first, including getting estimates for any work needing done.

But should that emergency occur – Sunday afternoon, tenant rings to say there is water dripping through the ceiling, probably from the bathroom above…. An immediate response is needed to prevent serious and costly damage to the ceiling. With our panel of tried and tested tradesmen we can get someone out there that day to at least stem the leak and prevent worse damage. And if needed get the repair done too so the tenant is not inconvenienced with an out of use bathroom!

Problem solved!

  • Trouble shooting – I know Landlords worry that if they leave the repairs to a letting agency the costs will be too high. You may even have already had experience with agents who simply book the plumber as soon as they receive the tenant’s call to say the toilet is not flushing properly. This  is a point of difference we are proud of here at househandlers – we will ensure we fully understand the problem that the tenant is reporting and suggest basic checks and fixes that often solve the problem without anyone going out to the property. But should someone be needed, in the case of the toilet flushing problem, chances are it doesn’t need to be a plumber but a handyman, a much more cost effective solution.

 

  • Proactive Property Management. To ensure your property is well maintained and to spot any potential problems before they are significant we conduct Regular property inspections with reports and photos sent to the Landlord – at no extra charge. Rather that he industry average of inspecting after 6 months we will inspect the property after the first 3 months of the tenancy, early enough to spot any problems with how the tenants are looking after your property and deal with the behaviour before it becomes a more serious problem and risks serious damage to your property.

In addition with our Property Management Service we will:

  • Notify all the utilities of change in property occupation. You can take advantage of  Our New Utilities Deal for Landlords to learn how you can save money in between tenancies by not having to cover the standing charges when the property is unoccupied and the tenant gets access to top value utility bundles.
  • We will guide you and issue any notices to tenants, for example if you want the tenant to leave your property. We will also negotiate the renewal of the tenancy agreement if you and the tenant are happy for them to carry on.
  • We will arrange a Professional Inventory of the property, a Tenant Check In & Check Out of the property ensuring, at the end of the tenancy any deductions that are required for property dilapidations or damage are able to be made from the security deposit.
  • Providing support and advice throughout the tenancy.

But did you know… we now offer a stand alone Property management services for landlords who may already have found a tenant or property owners who simply want their property looked after in their absence?

STUDENT LETS

Glad I made the move…

We took the decision to move our small property portfolio to Gillian and Househandlers having dealt with a high street name for several years. The level of service we now receive is so much more personalised and we’re saving on fees. It’s good to know our business is appreciated at Househandlers and not just one of umpteen accounts serviced by a centralised departments!

J Carpenton

Some Customer Feedback

Very Happy! In fact you exceeded my expectations.

Very efficient and friendly. I was very impressed by the fact you got the stains out of the carpet. I was completely not expecting that but you managed it and probably saved me my deposit.

Tim

Excellent Service Surbiton

I have several properties that are managed by the HouseHandlers team. Always in communication and rents collected and managed on time. Well worth the cost of the services we pay for.

Mrs J Baker

Happy Landlord Surbiton

I have no hesitation recommending Househandlers – they have been looking after our student properties now for several years and having done it previously ourselves we appreciate how much hard work is involved in keeping the rents coming in on time, keeping the students happy and maintaining the properties in good order – despite the life style practices of some students.

Mrs P

Student Lets

A tenant type that requires a specialist approach to ensure the returns that this market sector can deliver are delivered.

This sector has become particularly popular with the institutional investors but our research shows that students prefer to live in a good old fashioned house share than in a self-contained student pod. They want the opportunity to socialise that a shared house provides, the chance to set their own house rules and a more affordable rent than the institutional offerings are charging.

From being a long time student landlord myself and having managed student rentals for others for many years  we have a thorough knowledge of whats involved in renting to students,

This tenant type needs close management and supervision to ensure payments are received in full and on time and that the property is preserved in a good condition.

For these things to happen we must build solid foundations. So, student tenants must have financial guarantors. The guarantors must be checked to ensure they can actually pay should they be required to do so.

The property must be laid out and furnished appropriately to ensure it is easily maintained.  The furnishings should be sturdy yet with a touch of style and comfort to appeal to an ever more discerning tenant type.

If you want to know more about student renting including HMOs (Houses of Multiple Occupation) please contact us and we would be happy to have a chat. We have a wealth of knowledge on this market.

REFERRAL REWARDS

Do you know any landlords with properties to let in Surbiton, Kingston and surrounding areas?

Perhaps you are a tenant who is coming to the end of their tenancy and are moving on or you have a landlord friend or family member?

Why not introduce them to us?  Not only will you referring them to an agency who will look after their property as if it is our own but you will also earn yourself a fantastic referral gift as a thank you from us if we take the property on and subsequently let it.

Click on the "Make a Referral" link below and provide us with the name, email address and contact number for the landlord you are referring.  Don't forget to include your own details!

COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, 01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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